PRIVACY POLICY & RESERVATION TERMS

Pizzeria Galija
Operated by Galija d.o.o.
Split, Croatia

Last updated: 22 February 2026

1. INTRODUCTION

This Privacy Policy and Reservation Terms explain how Pizzeria Galija (“we”, “us”, “our”) collects, processes, and protects personal data of visitors and guests using:

• https://pizzeriagalija.com/
• our online reservation system
• Google Reserve integration
• phone and email communication

We are committed to protecting your privacy and handling your personal data transparently and securely, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Croatian legislation.

2. DATA CONTROLLER

The data controller responsible for processing personal data is:

Galija d.o.o.
Pizzeria Galija
Tončićeva 12, 21000,
Split, Croatia
Email: info@pizzeriagalija.com
Phone: +385 21 347 932

For all privacy-related inquiries, please contact us via email.

3. PERSONAL DATA WE COLLECT

We collect only data that is necessary for providing our services.

This may include:

• Full name
• Email address
• Phone number
• Reservation date and time
• Number of guests
• Special requests (e.g., allergies, seating preference)
• Communication history
• IP address
• Device and browser information
• Website interaction data (via cookies)

We do not intentionally collect sensitive personal data.

4. PURPOSE OF DATA PROCESSING

Your personal data is processed for the following purposes:

• Managing and confirming reservations
• Guest communication and service coordination
• Handling inquiries and customer support
• Managing no-show prevention
• Legal and accounting compliance
• Improving website functionality and user experience
• Statistical and analytical purposes

We do not sell, rent, or trade your personal data.

5. LEGAL BASIS FOR PROCESSING

We process personal data based on:

• Performance of a contract (reservation agreement)
• Legitimate business interest
• Legal obligations
• Your consent (where applicable)

6. ONLINE RESERVATIONS

Online reservations are processed through Resmio, a third-party reservation management platform.

Resmio acts as a data processor and processes personal data in accordance with its own privacy standards and applicable regulations.

We may also use Reserve with Google, which enables reservations directly via Google Search and Google Maps.

By making a reservation, you agree to the processing of your data for the purpose of table management and guest communication.

7. DATA RETENTION

We retain personal data only for as long as necessary:

• For active reservation management
• For accounting and legal obligations
• For internal statistical analysis

Data is securely deleted or anonymized when no longer required.

8. DATA SHARING

We may share personal data only with:

• IT and hosting service providers
• Reservation management providers (e.g. Resmio)
• Accounting or legal advisors (when required)
• Public authorities if legally obligated

We ensure that all service providers apply appropriate security measures.

9. DATA SECURITY

We implement appropriate technical and organizational safeguards to protect personal data against:

• Unauthorized access
• Accidental loss
• Alteration
• Disclosure

Access to personal data is restricted to authorized personnel only.

10. YOUR RIGHTS UNDER GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time

Requests may be submitted via email.

If you believe your rights have been violated, you may lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).

RESERVATION TERMS & CONDITIONS

11. RESERVATION CONFIRMATION

A reservation is considered valid only after confirmation via:

• Email
• SMS
• Phone confirmation

All reservations are subject to availability.

We reserve the right to decline or modify reservations when necessary.

12. ARRIVAL POLICY

Guests are kindly requested to arrive on time.

We allow a grace period of 15 minutes unless otherwise notified.

After this period, we reserve the right to release the table without further notice.

13. TABLE DURATION

Standard reservation durations:

• Up to 4 guests: approximately 1 hour 45 minutes
• 5+ guests: approximately 2 hours 15 minutes

Duration may vary depending on availability and operational needs.

14. CANCELLATION POLICY

Guests may cancel their reservation:

• Via cancellation link in confirmation email
• By contacting us directly

Repeated no-shows may result in refusal of future reservations.

For larger groups, cancellation conditions may differ.

15. GROUP BOOKINGS

For larger groups, we may require:

• Advance confirmation
• Deposit payment
• Pre-selected menu

Deposit policies will be communicated in advance.

Failure to comply may result in cancellation.

16. SPECIAL EVENTS & FORCE MAJEURE

We reserve the right to cancel or modify reservations due to:

• Private events
• Technical issues
• Force majeure
• Safety concerns

Guests will be informed as soon as possible in such cases.

COOKIE POLICY

17. USE OF COOKIES

Our website uses cookies to:

• Ensure website functionality
• Analyze visitor behavior
• Improve user experience

Types of cookies:

• Essential cookies
• Analytical cookies
• Functional cookies

Users can control cookie settings through their browser.

18. POLICY UPDATES

We reserve the right to amend this Privacy Policy and Reservation Terms at any time.

The latest version will always be published on this page.

Due to high demand, especially during dinner hours, we strongly recommend booking in advance.